Returns

If you change your mind

Unworn pairs in original condition may be returned within 30 days of delivery for exchange or refund. The shoes must be unmarked, tried on indoors (a carpeted surface is safest), and sent back in their original box with any tissue or lasts that came with them.

Size, fit and comfort are change of mind, unless the pair does not match what the product page described. Outdoor wear, scuffs, perfume, or alteration means we cannot take the pair back under this policy — footwear cannot be resold once it has been worn outside.

Start with your order number via the contact form so we can authorise the return. You arrange and pay the postage, and send the pair with tracking. Original outbound shipping is not refunded on a change-of-mind return. Refunds go to the original payment method once we inspect and accept the pair. Proof of purchase is the order number and the email used at checkout.

If something is wrong

If a pair is faulty, damaged in transit, the wrong item, or does not match its description, the Australian Consumer Law applies. You do not have to return the pair unworn or in its original box to make a claim.

Contact us with your order number and photographs of the issue. We will assess it. For a major failure you may choose a refund or a replacement. For a minor failure we may repair the pair first. We cover return postage for an accepted fault or misdescription, and we refund the original outbound shipping if the pair is rejected under the ACL.

Further information is at accc.gov.au.

How to start

Write to us through the contact form with your order number. Do not post a pair back until we have told you where to send it. We inspect returns in a reasonable time and then refund, exchange, or explain the next step.