FAQ
Short answers to the questions we hear most often.
Last reviewed 14 August 2026
When can I buy?
The collection is open to shop — Altura, Brisa and Travessia. You can also join the studio list for new forms and notes, or use the contact form with any question.
Sizing
We use Australian women's sizing. Check the size guide and the product page notes for each style — lasts differ. If the size is not right but the pair matches the listing, that is a change-of-mind return, not a fault.
Orders and accounts
You can check out as a guest. Creating an account lets you see order history and save addresses. Order confirmations always go to the email used at checkout. Prices are in Australian dollars and, when we collect GST, are shown inclusive of GST.
Care
Wipe leather with a soft dry cloth. Avoid prolonged rain and heat. Specific care notes for each style appear on the product page when available.
Returns
Change-of-mind returns are accepted within 30 days of delivery for unworn pairs in original condition; you cover that postage. Faulty or misdescribed goods are handled under the Australian Consumer Law — we cover return postage for those claims. See the returns page.